Security incident policy

Security Incident Policy

  1. Introduction

We prioritize the security and privacy of our customers' data. We understand the importance of maintaining a secure environment for our application and are committed to promptly addressing any security incidents that may occur. This Security Incident Policy outlines our approach to incident management and serves as a guideline for our response and resolution procedures.

  1. Incident Identification and Reporting

a. Incident Identification:

  • We employ comprehensive monitoring systems and intrusion detection mechanisms to identify security incidents promptly.

  • Incidents can be identified through system alerts, log analysis, user reports, or any other means that indicate a potential security compromise.

b. Incident Reporting:

  • All stakeholders are encouraged to report any suspected or observed security incidents immediately.

  • Incident reports should be submitted to the designated point of contact - the Incident Response Team (IRT).

  1. Incident Response

a. Incident Categorization:

  • Upon receiving an incident report, the IRT will assess and categorize the incident based on its severity and impact.

  • Incidents may be classified as low, medium, or high severity, depending on the potential risk to the confidentiality, integrity, or availability of our services or customer data.

b. Incident Response Team (IRT):

  • The IRT comprises members from relevant team, including IT, security, legal, and communications.

  • The IRT is responsible for coordinating the response effort and ensuring appropriate actions are taken to mitigate the incident.

c. Incident Response Procedures:

  • The IRT will follow predefined incident response procedures tailored to different incident types and severity levels.

  • Response procedures will include steps for containment, investigation, eradication, recovery, and post-incident analysis.

d. Communication:

  • The IRT will establish clear communication channels to facilitate timely and accurate incident reporting, updates, and coordination.

  • Communication will be coordinated internally among the IRT members and externally with affected parties, as necessary.

  1. Incident Resolution

a. Containment and Mitigation:

  • The primary objective is to contain the incident and minimize its impact on our services and customer data.

  • The IRT will take immediate action to isolate affected systems, disable compromised accounts, patch vulnerabilities, or implement any necessary security controls.

b. Investigation and Eradication:

  • The IRT will conduct a thorough investigation to determine the root cause, scope, and potential impact of the incident.

  • Efforts will be made to eradicate the vulnerability, eliminate any unauthorized access, and restore the affected systems to a secure state.

c. Recovery and Restoration:

  • Once the incident is contained and the vulnerability is addressed, the IRT will focus on restoring normal operations.

  • Data integrity checks, system backups, and any necessary data recovery procedures will be performed to ensure the recovery process is complete.

d. Post-Incident Analysis:

  • After the incident is resolved, a comprehensive post-incident analysis will be conducted to identify lessons learned and implement preventive measures.

  • Incident response procedures, security controls, and training programs will be updated based on the findings to enhance future incident response capabilities.

We remain committed to maintaining the highest level of security and will continuously improve our incident response capabilities to protect our SaaS application and customer data.

Last updated